CONDITIONS OF SALE
Updated 11/11/2008
Article 1: Preamble
1.1. The company-Aircrafts Models: How to contact us?
The company-Aircrafts Models is an international company with a sales assistance and monitoring of orders in europe and asia its production in the south east.
For further information, questions, and follow-up orders, our Customer Service is at your
Provision:
By email: connection to our website in the "contact" - where each product page.
Go to your order online from your account-client via this link and that gives you
1.2. The webstore: what information it contained?
In particular, given the following information:
Ø The essential characteristics of goods offered, and their prices in euros, and participation at the expense of port
Ø The validity of the offer if it is being promoted limited in time.
We will not share your details and identities without your permission, in accordance with the law and computer liverté (Loi CNIL).
1.3. You Who are you to us?
You are in principle a consumer.
We pledge to do our utmost to satisfy you, in order to build a relationship
Confidence cordial and lasting. Thus, our various customer services are at your disposal and
Want to be attentive to all your comments.
For your order, you acknowledge that you have the full legal capacity to engage you under of these terms and conditions of sale.
1.4. Standard terms and conditions: that define?
Any order that you pass on this site will be subject to these Terms and Conditions of Sale. They aim to lay down rules on sales and the rights and obligations of arise.
Please note that, insofar as you order products online, your agreement
On the content of those present general conditions of sale does not require signature handwritten.
We are vigilant to adapt the text of the Terms and Conditions.
As well, we invite you to read the current version on the day you command.
To this end, you have the ability to download, store and replicate the conditions general.
The contract for the sale of a property bought on the site consists of general conditions in force at the time of order and the order form.
1.5. The online ordering: what are the traces of the sale?
Unless proved otherwise, our computer records, kept in conditions of reasonable security will demonstrate communications, orders and the payments occurred.
We will proceed to a filing of the purchase orders and invoices on a reliable and durable, can be legally produced as evidence.
Article 2 / Offerings-Aircrafts Models
2.1. The conditions of tenders: product availability?
Our product offerings and prices are valid as long as they are visible on the site, within the limits of available stocks.
Our webshop software uptade automaticaly the stocks levels, so normaly you can be sure that the product is avalaible if the payment robot accept your order.
In the event of unavailability of products not stocked after placing your order (because for exemple a double order from differents medias at the same time), we notify you by mail upon receipt of the information provided by suppliers. Unless you want an alternative to hardware equivalent, your unavailable order will be automatically cancelled and you will be refunded if your account nanking has been charged.
2.2. The identification of products: the information provided?
The photographs, text, graphics, data sheets are issues of documentation developed by ourselves and consistent with the production.
2.3. The commercialization of products: the conformity of tenders? For any purchase in the light of export, you need to verify the specificity of the laws in force in the country concerned, whether for taxes, statements, prohibitions, etc.…
Our responsibility will not be engaged in the event of non-compliance with the laws of the country where the product is shipped, you can check with local authorities the possibility of importing or use of the products or services.
2.4. Purchases for business use: under what conditions?
In the event of a purchase made for a proposed sale, we ask you to inform you as a reseller or distributor candidate, celà neccessite our approval (if any exclusive territories to observe)
Article 3 / the order process
3.1. Information at the command information to be provided?
You should verify the completeness and conformity of the information you give us when of the order, especially concerning the delivery address. We could not be held responsible for any data entry errors and consequences arising (for example delays or errors deliveries). In this context, the costs committed to the return of the order would be at your expense.
3.2. The anti-fraud controls: implications when ordering?
To ensure the security of transactions and respond to the greatest number of prevention
Fraud distance selling, we conduct random checks on Procurement
Commands.
Article 4 / Payment
4.1. Payment: How to pay?
To adjust your order, you have the whole method of payment at the final validation of the purchase order: PayPal online payment the periods of availability as shipping starts from the date of registration of the payment.
An order paid by credit card (Visa, Carte Bleue) will be charged at the time of shipment.
4.2. Online payment: What security?
For the validation of the purchase order, we guarantee you have the necessary permissions
To use the method of payment you choose. Please be assured that any information on credit cards are encrypted through SSL (Secure Soket Layer), and they never pass unencrypted over the network. The payment is directly done at the bank.
Since november 2008 we used the SSL system control of one of the mains french Banks : Banque-Populaire. that is a state bank offering the hightest payment processing security level.
4.3. The total payment: the principle.
Apart from the special offers that we offer on the site, payment is due
Entirely from the order. The amounts withdrawn could not be considered as a deposit. An order will be considered closed when all products have been shipped and you feel entirely paid products and your participation in the Postage.
4.4. For "demand on request" : we request unless 50% of total account as pre payment.
The sold must be payed before shipping at the moment the product is ready for delivery. The order would be canceled if the total payment will not proceced.
Article 5: Delivery
5.1. Mode of transportation: what choice?
The products will be delivered to the address you indicate on the order form.
The expedition was conducted by package supported by "Colissimo", depending on the size of the product packaging may vary (Colissimo standard cardboard or cardboard dedicated).
The participation requested detailed and indicated after checkout, you can also visit our "shipping prices" tab.
5.2. Delivery: when your products arrive?
Delivery deadlines applicable are those indicated during validation of your order.
Your order will be send from our deposit French metropolis, normaly that need one week for delivery to North America. Sometimes, the Post service is longer... contact us if you will not receipted your good after one week, we will check carefuly on the Post website following process.
5.3. Monitoring delivery: from the expedition made you receive an email with the No. monitoring Colissimo. No. This is to provide your agency Postale to find your package in the event of failure after receiving the usual period (2 to 3 days excluding public holidays).
5.4. Delay in delivery: What to do?
In case of delay in delivery by the Post Office announced in the period following the date of mailing and stated in our mail monitoring, we suggest you check with your Post office where the package is not pending, and where appropriate, we invite you to report this delay by contacting our Customer Service by the link "contact".
We then verify the delivery of your package, and if necessary then we will contact the Post Office for an investigation.
The investigation can last up to 21 days from the date of initiation. If during This time, the product is recovered, it will be re-routed as soon as possible to your home.
But if the product has not been located at the end of these 21 days, the Post Office consider the package lost. At the close loss to the survey, we will send you a replacement product (reference to our fee). If the products ordered were to be no longer available, you can get the
Refund of the products concerned by the declaration of loss confirmed the carrier.
Article 6: Receipt of the order
6.1. The person receiving the package: to provide care please note that if you entrust receipt of the product to a third party (concierge in your building, hostess.
Home at the workplace,…) it receives the package on your behalf and for your account. You should ask him to be vigilant about monitoring the safety precautions and remind him give to the thing received the same care as if it were personally recipient.
6.2. The initial verification: What precautions?
Please check (or to be verified by the agent who receives) the apparent condition of products upon delivery. When faced with an apparent anomaly (breakage, missing compared Product the delivery, broken products…) please report it in a period of 3 days by registered letter with acknowledgment of receipt.
To report any problems at the reception, it is essential that you keep the elements in the state you in which they were delivered (accessories, references, packaging (s) and packaging (s)).
If products need to be returned, please contact us send you the way forward for the return and exchange.
6.3. You find an anomaly or a theft: how to react?
As part of a delivery by the Post Office, if the package comes open and / or damaged
(Especially with the presence of yellow tape "The Post"), you can either accept or reject it.
If you or your representative decide to accept the goods, you must be attentive to:
-- Write "handwritten reserves" by signing the next factor and
-- Parallel to fill a "statement of an anomaly" as the postulates regulation of the Post Office.
The form must be sent us so that we can initiate an investigation and engage proceedings for compensation, if any.
If you or your representative prefer refuse the goods, in addition to "handwritten reserves" issue, you will have to ask the carrier us that the package be returned, accompanied by a "Finding of spoliation." As a preventive, we advise you to keep a twice this form.
As part of a delivery by other carriers, that you accept or not delivery to open any package and / or damaged, you will have to make "handwritten reserves" notified you on the schedule of delivery and that you inform us by mail, as carrier, within three (3) working days after the delivery. Some carriers may have to carry out an inspection at home to see condition of the package delivered before his abduction and if necessary re-routing to our after-service, accompanied by a notification of incidence.
6.4. You find an error in delivery: What to do?
Error recipient. In case you receive a delivery do is not intended, we ask you to keep the package as it stands and to inform our customer service :
Either by logging in to our website in the "follow your order" where, after being identified and to select the corresponding order number, you formulerez your remark through a drop-down menu. Products supplied not complying with the order. In case of non-compliant product, you can make claims from our customers. Either by logging in to our website in the "follow your order" where, after you identified and to select the corresponding order number, you can ask a question or make a request through a drop-down menu. You will be asked to describe in detail the reasons for noncompliance.
Article 7: Terms and conditions of return
7.1. Effective management of returns: the awarding of a number of treatment. we will make every effort to regularize the problem you encounter in the best possible.
To ensure better treatment of return, the efficiency of diagnosis and the speed of response manufacturers, a request for the return must be made directly stating the reasons for return Via your client.
A number of return will be communicated with the possible dispatch of a prepaid label to be attached
(Specific error or noncompliance).
Please note that certain documents related to the parcel (s) may be required. You
Have to remain in possession of all the information received (packaging) until resolution of your claims.
7.2. A complete return of the order:
In return, we recommend that you over-pack the original packaging of your products,
Because we can not resume until all returned products in their entirety with their original packaging, all to be intact and in good condition.
You must accompany your back with a double of the bill. The refund or exchange assumes that you do not damage the product, or you they have not returned incomplete.
7.3. Cases of an error or a non-compliance: the return is at our expense
Article 8: Intellectual property:
Given the rules on intellectual property, we remind you that copied products, are subject to personal use rights and regulating specific reproduction.
Article 9: Guarantees products
9.1. Our products are guaranteed for delivery of a state conforming to descriptive catalogue. A satisfactory receipt of the product, no guarantee applies to its life and its conservation status, which logically next to the type of product: Decorative inert object.
Article 10: Taxes and exports
10.1. Pricing: what taxes? All orders will be charged all taxes (VAT) in accordance with the domestic laws of the countries shipping and receiving.
10.2. We reserve the right to refuse any request for tax which does not correspond to
Conditions of the countries concerned and can be verified by customs.
10.3. Ordering a product for use outside France: you need to watch? You must take into account that, in connection with the relocation of command.
Or a product to a country other than France, you remain the importer (or the purchaser intra-community) of the product concerned.
Customs duties, local taxes, import duties, taxes or state that may be required is under your responsibility.
You need to check with local authorities in your house on conditions entry of the products ordered and you need to make any statement and / or payment correspondents with the competent bodies in the country concerned.
If you do not respect the laws of the country where you get introduced products, we can be held responsible.
